In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
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Your order number
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The name of the item you did not receive
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The name of the item you received in it's place
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A clear photograph of the item you have received, including packaging
Once we've received the above info, our Guest Services team will get this sorted for you ASAP!
ALL CLAIMS FOR ORDERS ARRIVING WITHOUT THE CORRECT/MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF RECEIVING.
More Questions?
Please contact our support team here - www.ladym.com/contact